Contact information
Cafform — Contact Information
Version 1.8 — In effect since August 27, 2026
Who we are
Cafform is an online retailer of home and prosumer espresso machines, serving customers in the 48 contiguous United States and Washington, DC, and Canada.
Legal entity
ELKADRI & CO LTD
Trading name
Cafform
Country of establishment
United Kingdom. ELKADRI & CO LTD is a private limited company registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
We sell to customers with eligible delivery addresses in the 48 contiguous United States and Washington, DC, and Canada.
Cafform uses a third-party fulfilment partner in Sweetwater, Tennessee, United States, to store and ship inventory and to receive authorised returns. Orders, returns, cancellations, warranty claims and customer support are handled by Cafform through the contact details below.
Phone
Our phone line is answered during the support hours shown below. Outside those hours, you may leave a message and we will respond on the next business day.
This is our customer support address for orders, shipping questions, returns, cancellations, warranty claims and privacy requests.
Contact form
You can also contact us through the form at cafform.com/pages/contact. Messages submitted through the contact form are handled by the same support team as email requests.
Support hours
Monday to Friday, 9:00 to 17:00 Eastern Time.
Our support team is closed on weekends and on holidays observed by our support operation.
Response time
We aim to reply to every customer message within 24 hours during support hours.
A message received outside support hours is handled on the next business day. If you have not received a response within the expected time, please contact us again at support@cafform.com.
Third-party fulfilment and returns facility
500 Red Stag Wy, Sweetwater, TN 37874, United States
Cafform uses a third-party fulfilment and returns partner at this location to store inventory, ship customer orders, and receive authorised returns. This is not a Cafform retail location and does not accept unannounced returns.
Customers in both the United States and Canada must request return authorisation from Cafform before sending a machine back. For every eligible return, Cafform provides a prepaid return shipping label according to our Refund and Return Policy.
Please do not purchase your own return postage or send a parcel directly to the facility without first contacting support@cafform.com, because the return label and addressing instructions are provided by Cafform as part of the return authorisation process.
Shipping destinations
We currently ship to:
- the 48 contiguous United States
- Washington, DC
- Canada
We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, PO boxes, or APO/FPO/DPO addresses.
For shipping costs, processing times and estimated delivery times, see our Shipping Policy.
Payment card statements
Charges from Cafform may appear on your card or payment statement as SP CAFFORM.
If you see a charge you do not recognise, contact us at support@cafform.com and we will help you identify the related order or transaction.
Policy and legal questions
Questions about our store policies, warranty, privacy practices or legal information may be sent to support@cafform.com.