Cafform — Shipping Policy

Version 1.8 — In effect since August 27, 2026

Where we ship

Cafform ships coffee machines to the 48 contiguous United States and Washington, DC, and Canada.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, PO boxes, or APO/FPO/DPO addresses.

Processing time

Coffee machines

We prepare and hand your order to the carrier within 1 to 2 business days of receiving it. Processing time is separate from transit time.

Order cutoff

Coffee machines

Orders placed before 2:00 PM Eastern Time on a business day begin processing the same day. Orders placed after that time, on weekends, or on a holiday observed by our third-party fulfilment partner begin processing on the next business day.

Business days

Business days means Monday to Friday, excluding holidays observed by our third-party fulfilment partner or the applicable carrier. Weekends and applicable holidays are not counted in the processing or transit estimates shown below.

Fulfilment location

Cafform uses a third-party fulfilment partner in Sweetwater, Tennessee, United States, to store inventory, prepare customer orders, hand parcels to carriers, and receive authorised returns.

The fulfilment location is not a Cafform retail store and does not accept walk-in customers or unannounced returns.

Carriers and tracking

Coffee machines

We use tracked parcel carriers selected according to the destination, parcel size, and available service. Every order includes tracking at no additional cost.

We email you the carrier name and tracking number when your order is prepared for shipment. If you have not received tracking within 3 business days of ordering, email support@cafform.com.

Transit times

Coffee machines

Transit time begins when the carrier receives the parcel and is separate from our 1 to 2 business days of processing.

Destination	Standard shipping cost	Estimated transit time
48 contiguous United States and Washington, DC	Free — $0.00	1 to 5 business days
Canada	Free — $0.00	3 to 7 business days

Transit times are estimates rather than guaranteed delivery dates. Weather, customs processing, carrier disruption, peak periods, or other events outside our control may extend delivery time.

Shipping rates

Coffee machines

Standard shipping is free on every eligible order to the 48 contiguous United States and Washington, DC, and Canada.

There is no minimum order value and no separate handling fee. Cafform pays the standard shipping charge for eligible destinations.

Canada — taxes, duties and import charges

Free shipping means that Cafform charges $0.00 for standard shipping. It does not necessarily mean that taxes, customs duties, brokerage fees, or other government or import charges are waived.

For Canadian orders, any applicable tax or import charge that is collected by us will be shown at checkout before you place your order. Charges that are not collected at checkout may be assessed by the applicable authority, customs service, or carrier.

Address restrictions

United States

We ship to residential and commercial street addresses in the 48 contiguous United States and Washington, DC.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• the US Virgin Islands
• PO boxes
• APO, FPO or DPO military addresses

Canada

We ship to eligible residential and commercial street addresses in Canada that are accepted by our carrier and checkout system.

Please enter a complete and accurate delivery address. If an order is placed to an address that cannot be served, we will contact you to correct it. If the address cannot be corrected, we will cancel the order and refund it in full.

Delivery delays

If we are unable to ship your order within our stated processing time, we will contact you with an update.

If a significant delay occurs before shipment, you may choose to continue with the order or cancel it for a full refund.

Lost parcels

If tracking does not show delivery and the estimated transit period has passed, contact us at support@cafform.com. We will investigate the shipment with the carrier.

If the parcel cannot be located, we will provide an appropriate replacement or refund at our cost. You do not need to pursue the carrier yourself.

Parcels marked delivered but not received

If tracking shows delivery but you cannot locate the parcel, contact us as soon as possible. We will review the carrier's delivery information and investigate the shipment with you.

A carrier delivery scan does not prevent you from contacting us or requesting an investigation.

Damaged shipments

If your machine arrives damaged, contact us as soon as you notice the damage and keep the outer box and packing materials. Our Refund and Return Policy explains the return and refund process for damaged shipments.

Returns

Eligible returns from the destinations we serve include a prepaid return shipping label at no cost to the customer, including eligible change-of-mind returns.

Authorised returns are sent to the third-party fulfilment and returns facility designated by Cafform. Customers should not send a return without first receiving return authorisation and return instructions from Cafform.

For full eligibility requirements, condition requirements, the 30-day return window, and refund timing, see our Refund and Return Policy.

Contact

For questions about shipping, tracking, delivery or returns, email support@cafform.com. Our full business details, support hours, and third-party fulfilment information are available on our Contact Information page.