Ratio Six Coffee Maker Series 2, Matte Black

Covered for 2 years from the date your machine is delivered.

What it covers: pump failure, boiler and heating element defects, electrical component defects, and manufacturing faults.

What it does not cover: limescale or scale damage caused by hard water or inadequate maintenance; normal wear and tear; commercial use of a machine sold for domestic use where that use caused or contributed to the failure; damage caused by accident, misuse, neglect, or failure to follow operating instructions; damage or defects caused by an improper repair, modification, part, or service not provided by Cafform; and consumable parts that have reached the end of their normal service life, including gaskets, filters, and shower screens.

The fact that a machine has been repaired, serviced, or fitted with a part by someone other than Cafform does not by itself cancel this warranty. However, this warranty does not cover damage or a defect caused by an improper third-party repair, modification, part, or service.

To make a claim, email support@cafform.com with your order number and a description of the fault. We will review the claim, provide instructions, and, where a return is required, arrange return shipping at our cost.

For a covered claim, Cafform may provide repair, replacement, or refund as appropriate and as required by applicable law.

This warranty is provided by ELKADRI & CO LTD, trading as Cafform, and is additional to any mandatory consumer rights that apply to your purchase.